Why won't my popup show?

Popup not showing? Confirm these quick steps:

  • Confirm the app embed is enabled on your active theme
  • Clear your site cookies
  • Double-check your Trigger settings (and count slowly for the delay!)
  • Be sure you have not exceeded your impression limit. If you have exceeded your limit, you may approve additional impressions through the Billing card on your Dashboard.

Still not seeing your popup? Reach out to support.


We strongly recommend visiting your site from an incognito window or clearing your browser cookies before testing. This will give you a clean slate for testing and may resurface any other popups or widgets you've added to your site. It's important to see how many widgets and prompts new shoppers would see and optimize the shop's experience accordingly.

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