Authenticate your domain

Sending emails from your shop's domain not only looks more professional, but it also helps build trust and improve your email deliverability. In order to send emails from your shop's domain, you will need to make Domain Name System (DNS) record changes wherever your domain is hosted. This process is necessary to verify you own the domain and ensure inbox providers trust the emails being sent by Seguno are associated with your domain.

Authenticating your domain requires three DNS records to be created. To get started, go to the Settings page within Seguno and click the Authenticate your domain link under the From email input field to find all the details you will need. If you are using Shopify as your domain host, you can follow the article on managing your domains to help you make the appropriate changes. If you are using a different domain host, most have a knowledge base with similar instructions and their own support team that can help.

Once you've followed the necessary steps for your particular domain host and created the three records, go back to the Settings page within Seguno. After clicking the Authenticate your domain link, click the Authenticate domain button to verify the DNS records. An error message will appear if we are unable to verify the records, which could either mean the records were not created properly or the domain host has not propagated them yet and you just need to wait a while longer. Once you get the success message of authentication passing for all three records, we'll take it from there.

The shop owner will be notified by email once the process is complete and emails will be sent from your shop's domain going forward. We do recommend having your From email and your Reply email match now that they can so you may need to update your Seguno settings accordingly. You are not limited from using the default domain while this is in progress so feel free to turn on any automations and send newsletters in the meantime. If you have any questions about this process, please reach out to our support team.

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