Remailing a newsletter to non-openers

When you’ve sent an important newsletter or are running a special promotion, you want to make sure as many people see it as possible. Remailing a newsletter lets you easily resend your email to the contacts who did not open the initial send, giving your content a second chance to make an impression. Remailing is an effective strategy for brands that send less frequently, don't have a ton of time to create unique content, or when you just want to make sure everyone knows your sale is ending soon.

You can schedule a remail to send automatically when scheduling the initial newsletter send, or manually after the newsletter has been sent.


If your email contains live content, such as a Recent Blog Posts section, or a featured collection based on "new arrivals", then the content for that section will be refreshed before the remail is sent. This may result in some content changing in your remail from your initial email. If you do not wish for any content to be refreshed, you use different sections, such as Featured Blog Posts and Product Lists for the examples above.

If you include a discount in the email, the remail will automatically include the exact same discount code as long as it has not expired. If the discount has expired, the discount, and any discount callout sections, will be removed from the remail.

To schedule your remail when scheduling the initial newsletter delivery, check the box for "Automatically remail non-openers" and update your Subject and Preview text. Your remail's internal Title will be the original newsletter name with (Auto Remail) appended to the end. The delivery time will be based on when the newsletter delivery is scheduled and can be set from one to seven days after the newsletter is sent. For more specific remail scheduling, you may schedule a manual remail.


While remails are only sent to recipients who did not open the initial newsletter send, it is still recommended to use unique subject lines and preview text in case the repetition is noticed by the recipient or their email provider. Be sure to schedule your newsletter strategically to avoid overwhelming your subscribers with too many remails and newsletters in a short time.

If you have not already scheduled an automatic remail, you may still schedule a remail manually after the initial newsletter was sent. The Remail non-openers button will be available on the newsletter detail page after it has been sent.

Follow the same steps as automatic remails to update the Subject and Preview text.

The content of the original newsletter will be copied over and you are free to customize the content or change any other aspect of this newly created newsletter with the exception of its recipients, those will be locked. The recipients will be based on who has not opened the original newsletter at the time the remail is sent, not the time the remail was created, so you can schedule sending for the future.

If the original newsletter had a discount, the remail will automatically be set to include the exact same discount code each subscriber had received initially. That goes for unique codes too! You can modify the discount if you choose to but that option will remain available.


  • Modify the subject and maybe the preview text too. An entirely new subject is also a good way to go because the subject and preview text are meant to entice someone to open your email and if what you wrote the first time didn't work, try something new. Sometimes people just missed the email though so, at the very least, add some text to the beginning of your original subject. For example: "ICYMI: " or "Last chance: " might work well in certain situations.
  • You are welcome to customize the content of the remail but that's up to you. Remailing non-openers means they never saw the original content so its effectiveness was not tested on this group. If the click rate on the original newsletter is lower than you normally see then consider tweaking the content of the remail to better optimize for conversion but you can just leave it otherwise.
  • Depending on your newsletter sending frequency, do not remail every single newsletter you send. As long as you're being very fresh with your remail subjects and preview texts then that can be more okay to do but otherwise, it will feel too repetitive. Monitor your unsubscribe and complaint rates for remailed newsletters to see if those start to increase and adjust your strategy accordingly.
  • Make sure any discount codes used will still be active for enough time after the remail is sent. Keep in mind how the Discount Reminder automation comes into play here as well so you don't overwhelm people.
  • Certain situations may demand a quicker remail but the suggested time to wait is 1-3 days. You can experiment with this to see what works best. Maybe start by trying 1 day for more pressing needs and 3 days for normal cases. There's also a time where it may be too late to try remailing a newsletter and, in most cases, that would probably be in the 5-7 day range. Anything longer than that is likely not worth doing but, like all things, it depends on your own situation.
  • Have questions? Reach out to Support.


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